management and other teams to ensure safe and seamless execution of changes in the production environments.
Oversee changes impacting services within the respective portfolio, working closely with change.
Drive Continuous Service Improvement and Automation from both a technical and process perspective, working closely with all stakeholders, as appropriate.
Monitor and identify technical, process, security related and architectural risks, corresponding mitigation and contingency measures and follow through to closure/acceptance.
Manage the operational relationship with, and performance of, suppliers and service providers, to ensure contractual agreements are met.
Work towards proactive identification of problems and corresponding corrective and preventive actions, to prevent disruption to the business.
Ensure seamless operations with minimal disruption, of current applications, in support of National Grid’s business requirements and service level agreements.
Act as the custodian and owner of the application service operations for a defined portfolio, in partnership with strategic managed service providers, other tower leads and shared service operations teams.
To lead delivery of service management through strategic partnership with suppliers to produce value for internal customers and other stakeholders while enforcing and governing the provisions of the application support and management services contract. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. We connect people to the energy they need for the lives they live. We are there when people need us the most. National Grid is hiring A Serivce Operations Manager.Įvery day we deliver safe and secure energy to homes, communities, and businesses.